Order Processing & Fulfillment
- Orders placed on Sanita.com are typically fulfilled within 2-3 business days.
- We ship via UPS Ground Saver.
- We cannot ship to PO Boxes at this time.
- Once your order leaves our warehouse, you will receive a tracking number via the email provided at checkout.
Shipping Insurance - Route Package Protection
We offer Route Package Protection as an opt-in service at checkout for a low cost. This service provides insurance against:
✅ Loss
✅ Mis-delivery
✅ Damage
✅ Theft
Important:
- To protect your order, add Route at checkout.
- Sanita.com does not offer refunds or replacements for lost, stolen, or damaged packages if Route Package Protection is declined.
- Sanita.com follows Route’s policies, which can be reviewed here.
- Shipping costs as well as shipping insurance, if applicable, are not refunded.
🔔 Claims for damage, loss, theft, or defects must be reported within 7 days of delivery.
Shipping Rates & Delivery
Footwear Shipping Rates
👟 1 Pair – $12
👟👟 2+ Pairs – $16
🚚 FREE Shipping on orders over $200
Note: Original shipping charges are non-refundable in case of returns.
Shipping costs as well as shipping insurance, if applicable, are not refunded.
We currently ship only within the 48 contiguous U.S. states & Washington, D.C.
📦 Customers in Alaska & Hawaii – Please shop with our authorized online retailers:
- Zappos.com
- Shoes.com
- Other retailers listed under the "Online" tab of our store locator.
Accessory Shipping Rates
1 Accessory – $8 per order
2-4 Accessories – $12 per order
1 Accessory + 1 Pair of Shoes – $12 per order
2+ Accessories & 2+ Pairs of Shoes – $16 per order
Order Changes & Cancellations
- We strive to ship orders as quickly as possible, so cancellations or modifications may not be possible once an order is placed.
- If you need to make changes, contact us immediately, and we will do our best to accommodate.
- Once a package has left our warehouse, we cannot modify, reroute, or cancel orders.
