We hope you love your new Sanitas, and we realize that sometimes they might not be the perfect fit for your foot or simply don't suit you.
Returns and exchanges are quick and easy!
For Accessories: Shoe care and socks are non-returnable. Returns/exchanges of all other accessories are subject to the conditions listed on this page.
We will notify you once we have processed your return or shipped an exchange.
If you are exchanging to an item of greater value or adding additional pairs, we will send you an invoice for the difference in price. Please complete payment of this new invoice within 48 hours. If payment is not received, we will cancel the exchange and process as a refund instead.
For privacy and billing reasons, we must be contacted by the original purchaser of merchandise on www.sanita.com regarding any returns, exchanges, or warranty claims, and can only refund to the original card used and only ship to the original ship-to address on the order.
We do not accept returns of worn shoes or pairs not purchased through sanita.com and these will be refused and/or donated.
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