Please note this policy only applies to orders placed after 1/31/25. Prior to that date, please use the prepaid return label and return/exchange form included with your order and mail back your return with the form included.
✔️ We gladly accept unworn merchandise in its original packaging within 60 days of purchase.
🚫 Non-returnable items: All accessories, including socks and shoe care products, cannot be returned or exchanged.
1️⃣
Visit Our Self-Service Portal –
Click Here to begin your return or exchange.
2️⃣
Enter Your Order Details – You’ll need your
5-digit order number (found in your email receipt) and the
email, phone number, or ZIP code associated with your order.
3️⃣
Follow the Step-by-Step Instructions – You’ll receive a
prepaid return label and easy-to-follow steps.
4️⃣
Include the Packing Slip – Print and include the return
packing slip generated by the portal.
5️⃣
Ship It Back – Use the prepaid label to send your item(s) back to us.
Your first return or exchange is always FREE!
Orders over $150 – Free returns & exchanges, no fees.
Orders under $150 – A
$10 handling fee applies
only if the entire order is returned with no items kept.
✅
Shoes must be unworn, undamaged, and in their original packaging.
✅ Try on your shoes
indoors on a clean surface before deciding to keep them.
✅ If unsure about fit, check out our
Sizing & Fit Guide or
contact us for help.
We do not accept returns of worn shoes. Items that show signs of wear or damage will be refused, donated, and will not be eligible for refunds or exchanges.
Received a damaged item? Contact us within 7 days of delivery at inquiry@sanita.com for assistance.
Processing Time
Quality Control: We reserve the right to photograph returned merchandise if signs of wear are found, and we reserve the right to refuse such merchandise.
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