Sanita will not honor our product warranty for shoes purchased from a source other than our authorized retailers.
While all Sanita products are produced using the highest quality materials and expert craftsmanship in our factory in Poland, we cater our products to each individual international market and there are often intentional fit, material, and design differences between markets to best suit the needs, preferences, and regulations specific to that geographic market.
Just because a shoe looks the same does not mean that it will fit or wear the same. The product information, fit advice, and warranty policy outlined on Sanita.com is specific to the US market and is only guaranteed to be consistent with Sanita products sold through this site and the authorized US retailers listed on our Store Locator page.
If you purchase shoes from unauthorized resellers, we cannot guarantee the quality or origin of the product, nor does our limited warranty apply to purchases made through these marketplace sites, or any other unauthorized resellers, consignments shops, etc.
The information listed on unauthorized sellers’ pages may not be accurate and often includes incorrect product information. Please do not rely on the information listed on these sites to make a decision about purchasing Sanita. If you have any questions, please refer to our detailed product information on these pages or contact our Customer Service team who will be happy to assist you in finding the right pair for you.
If you choose to purchase from an unauthorized resellers, please be aware that the quality of the shoes may be diminished due to age, improper storage, and care and that our Sanita USA customer service team will not be able to assist you with the return, exchange or warranty claims.
Should you choose to purchase a pair of Sanita on Amazon.com, please ensure that the pair(s) are listed as “Sold by Sanita USA” upon checkout and that your digital receipt indicates as such: this is the official storefront managed and operated by Sanita in the US, and currently the only seller authorized to sell on Amazon. For purchases via any other third-party reseller on Amazon.com, we do not guarantee the quality or origin of the product and our limited warranty does not apply.
We highly encourage that our consumers shop around for the best product and price and we want you to have a positive experience with our brand, and, most importantly, enjoy a high-quality pair of Sanita for years to come. Our reliable network of authorized retailers helps us ensure this will be the case.
Please check our Store Locator page to find a retailer near you or online.
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