What can we help you find? Select one of the three categories below to get your questions answered.
Sanita will ship orders to the 48 contiguous United States and the District of Columbia via UPS Ground. Unfortunately, at this time, we are unable to ship internationally. Please note, we cannot ship to P.O. Boxes.
Customers in AK & HI, please visit our authorized online retailers Zappos.com, Shoes.com and others found under the “Online” tab of our store locator.
Sanita.com accepts all major credit cards as methods of payment.
We offer digital "e-cards" that can be redeemed on
sanita.com. Simply select the value of your e-card on the product page, and complete checkout. Your digital gift card certificate will be instantly emailed to you. Buying an e-card for someone else? Simply forward the email to them or print the email.
Gift cards do not have an expiration date and can only be redeemed on sanita.com . Gift cards have no cash value, cannot be redeemed for cash and cannot be used to purchase another gift card or an order that includes a gift card. Discount codes can not be applied to the purchase of a gift card.
Sanita.com adds an $9.95 shipping charge for a single pair order or a $12.95 shipping charge for orders of 2 or more pairs within the continental United States.
Please allow 2 business days for processing after you place your order on our website. You will receive a UPS tracking number via email once your order ships. Please check your spam folder! If you have any questions about the status of your order, please contact us at firstname.lastname@example.org.
We strive to fulfill orders as quickly as possible, so you may not be able to cancel or change your order once it is submitted because we have already begun shipping your order. If you need to make any changes, please contact us as soon as possible and we will make our best effort to accommodate your requests.
We hope that you love your new Sanitas, and we realize that sometimes they might not be the perfect fit for your foot or simply don’t suit you.
Returns and exchanges are quick and easy! We provide a prepaid UPS return label with every order for hassle-free shipping back to us. Not sure what size you need? Order multiple pairs to try on in the comfort of your home – if you keep at least one pair from your order, we’ll waive the restocking fee. If all pairs from an order are returned, we’ll deduct an $8 restocking fee.
We permit 1 exchange request per order.
If you are exchanging to an item of greater value, or adding additional pairs, we will send you an invoice for the difference in price. Please complete payment of this new invoice within 48 hours. If payment is not received, we will cancel the exchange and process as a refund instead.
For both returns and exchanges, items must be unworn, in new condition and in their original packaging and returned within 30 days of your order date. This policy also applies to returns of previously exchanged items.
We just ask that you provide us with a few details on the back of the card included in your shipment to help us process your return and desired exchange as quickly and accurately as possible.
Thank you for giving the gift of Sanita this holiday season! For orders placed 11/25/20 through 12/25/20, we can accept returns & exchange requests through 1/31/21.
Please allow 3 to 5 business days from the receipt of your shipment in our warehouse for processing of your return or exchange.
We will notify you once we have processed your return or shipped an exchange.
Yes! If you are exchanging to an item of greater value, or adding additional pairs, we will send you an invoice for the difference in price. Please complete payment of this new invoice within 48 hours. If payment is not received, we will cancel the exchange and process as a refund instead.
If you are exchanging an item, the return shipping (and shipping for the new/exchange pair) is free. If you are returning items for a refund, you will be charged $8 for return shipping, which will be deducted from the refund you will receive.
Refunds will be issued to the original credit card used at time of purchase. Please allow 5 to 10 business days after return receipt/processing at our distribution center for the credit to be issued to your card.
For privacy and billing reasons, we must be contacted by the original purchaser of merchandise on www.sanita.com regarding any returns, exchanges or warranty claims and can only refund to the original card used and only ship to the original ship-to address on the order.
The security of your information is a top priority at Sanita. We take security very seriously using industry-standard security measures to protect the loss, misuse, and alteration of your personal information.
We do not offer a repair service but recommend that you speak to a local cobbler in your area regarding repair of your Sanitas.
Please sort by the feature “Vegan” on our collection pages to find vegan styles.
Certain uppers are water resistant, however none of our clogs are fully waterproof.
Our Smart Step collection features a certified ASTM slip resistant outsole.
Please sort by the feature “Wide Width” on our collection pages to find styles available in wide width.
Please sort by the feature “Narrow Width” on our collection pages to find styles available in narrow width.
Sanita stands by its product and offers a limited warranty for every pair we produce. We guarantee our shoes against defects in manufacturing/craftsmanship for up to six months from the date of purchase. Wear-and-tear or conditions arising from repairs/modifications made to the shoes are not covered.
This warranty is honored through the retailer where the pair was purchased. (If the shoe was purchased through our site, sanita.com, then we can assist you directly.)
This warranty applies only to the original purchaser, with proof of purchase, and does not apply to purchases made from unauthorized third-party resellers nor does it cover factory seconds.
Retailers’ exchange/return policies can vary from retailer to retailer, but we insist that all of our retailers adhere to the minimum warranty guidelines stated above (though some may offer extended policies).
Examples of wear and tear not covered under warranty include, but are not limited to: Scuffs, Scratches, Nicks, Creasing, Peeling of the edging, Darkening of leather/outsole, Fading, Stains, Markings, Insoles wearing down, Issues resulting from improper care/cleaning
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