FAQ

Ordering on Sanita.com

Sanita will ship orders to the 48 contiguous United States and the District of Columbia via UPS Ground. Unfortunately, at this time, we are unable to ship internationally. Please note, we cannot ship to P.O. Boxes.

Customers in AK & HI, please visit our authorized online retailers Zappos.com, Shoes.com and others found under the “Online” tab of our store locator.

Sanita.com accepts all major credit cards as methods of payment.

Sanita.com adds an $8 shipping charge for a single pair order or a $12 shipping charge for orders of 2 or more pairs within the continental United States.

Please allow 2 business days for processing after you place your order on our website. You will receive a UPS tracking number via email once your order ships. Please check your spam folder! If you have any questions about the status of your order, please contact us at inquiry@sanita.com.

We strive to fulfill orders as quickly as possible, so you may not be able to cancel or change your order once it is submitted because we have already begun shipping your order. If you need to make any changes, please contact us as soon as possible and we will make our best effort to accommodate your requests.

We hope that you love your new Sanitas, and we realize that sometimes they might not be the perfect fit for your foot or simply don’t suit you.

Returns and exchanges are quick and easy! We provide a prepaid UPS return label with every order for hassle-free shipping back to us. Not sure what size you need? Order multiple pairs to try on in the comfort of your home – if you keep at least one pair from your order, we’ll waive the restocking fee. If all pairs from an order are returned, we’ll deduct an $8 restocking fee.

If you are exchanging to an item of greater value, or adding additional pairs, we will send you an invoice for the difference in price. Please complete payment of this new invoice within 48 hours. If payment is not received, we will cancel the exchange and process as a refund instead.

For both returns and exchanges, items must be unworn, in new condition and in their original packaging and returned within 30 days of your order date. We just ask that you provide us with a few details on the back of the card included in your shipment to help us process your return and desired exchange as quickly and accurately as possible.

Please allow 5 to 7 business days from the shipping date of your return to the final receipt and processing of the return at our distribution center.

We will notify you once we have processed your return or shipped an exchange.

Yes! If you are exchanging to an item of greater value, or adding additional pairs, we will send you an invoice for the difference in price. Please complete payment of this new invoice within 48 hours. If payment is not received, we will cancel the exchange and process as a refund instead.

If you are exchanging an item, the return shipping (and shipping for the new/exchange pair) is free. If you are returning items for a refund, you will be charged $8 for return shipping, which will be deducted from the refund you will receive.

Refunds will be issued to the original credit card used at time of purchase. Please allow 5 to 10 business days after return receipt/processing at our distribution center for the credit to be issued to your card.

For privacy and billing reasons, we must be contacted by the original purchaser of merchandise on www.sanita.com regarding any returns, exchanges or warranty claims and can only refund to the original card used and only ship to the original ship-to address on the order.

The security of your information is a top priority at Sanita. We take security very seriously using industry-standard security measures to protect the loss, misuse, and alteration of your personal information.

Sanita Product Questions

We do not offer a repair service but recommend that you speak to a local cobbler in your area regarding repair of your Sanitas.

While we do not feature “vegan leathers”, we do feature some styles with textile-only uppers. Please check the individual product descriptions for more detail.

Please refer to individual product pages for more information, visit our "Care" section (coming soon) or contact our Customer Service team for assistance. 

Certain uppers are water resistant, however none of our clogs are fully waterproof.

Our Smart Step collection features a certified ASTM slip resistant outsole.

Professional Patent, Professional Textured Oil, Professional Cabrio are available in select colors in wide width. Please check our product pages.

Professional Textured Oil and Professional Cabrio are available in select colors in narrow width. Please check our product pages.

Professional Cabrio, Professional PU, Professional Textured Oil, Karl PU, Karl Textured Oil, Dalton and David are available in select colors in men’s sizes 40-48. Please refer to the Professional Men’s Clog category product pages.

Product Warranty Questions

Sanita stands by its product and offers a limited warranty for every pair we produce. We guarantee our shoes against defects in manufacturing/craftsmanship (but not wear-and-tear) for up to six months from the date of purchase. This warranty is honored through the retailer where the pair was purchased. (If the shoe was purchased through our site, sanita.com, then we can assist you directly.) Retailers’ exchange/return policies can vary from retailer to retailer, but we insist that all retailers adhere to the minimum warranty guidelines stated above (though some may offer extended policies). Our warranty does not apply to purchases made from unauthorized third-party resellers.