Frequently Asked Questions

Yes — Sanita clogs are designed specifically for people on their feet for long periods. The firm base provides a supportive platform, the contoured footbed encourages natural foot positioning, and the roomy toe box allows toes to spread with each step. The result is a shoe built to help reduce fatigue over the course of a long shift or day.

Sanita clogs feature a contoured footbed designed to support the foot's natural shape throughout the day. The firm base encourages a stable, natural walking motion. Styles with removable footbeds are compatible with custom orthotics if additional support is needed.

Sanita Professional clogs are widely used in healthcare settings. They're designed for long shifts on hard surfaces, support natural walking motion, and many styles feature certified slip-resistant outsoles. They also meet APMA acceptance criteria. That said, the best fit depends on your individual foot shape and comfort needs — our Find the Right Sanita guide can help narrow it down.

Yes. Sanita shoes carry the Seal of Acceptance from the American Podiatric Medical Association (APMA), an independent recognition awarded to footwear that promotes healthy foot function.

ASTM certification means the outsole has been independently tested and meets the American Society for Testing and Materials standard for slip resistance on wet and oily surfaces. Sanita's Smart Step collection carries this certification. You can filter for Certified Slip-Resistant styles on any collection page.

Sanita clogs are handcrafted in Poland and designed in Denmark. Each pair is made by skilled cobblers, and slight natural variation between individual pairs is a characteristic of that handmade process.

Professional clogs feature a polyurethane outsole designed for all-day comfort on hard surfaces, easy cleaning, and slip resistance. Wood Heritage styles are built on a genuine wooden base — the original clog construction — and are ideal for customers who prefer traditional craftsmanship and a firmer platform. Both lines are handcrafted in Poland.

Yes, though the level of outdoor use depends on the style. Professional clogs and slip-resistant styles hold up well on smooth outdoor surfaces. Wooden-base styles should be kept away from prolonged wet or rough terrain. For outdoor-friendly options, look for styles with durable polyurethane outsoles.

Care varies by material. Leather uppers should be spot cleaned with our Spot Removal Spray and conditioned periodically. Easy-clean and synthetic uppers can be wiped down with mild soap and water. The wooden base should be kept dry. For full instructions by material type, see our Care Instructions page.

Yes. Sanita offers a selection of vegan styles made without animal-derived materials. To find them, filter by "Vegan" on any collection page. Vegan styles are available in both Women's and Men's, and span several silhouettes, including clogs and sneakers.

Sanita does not offer an in-house repair service or replacement parts. If your clogs need repair work, we recommend bringing them to a trusted local cobbler — many cobblers are experienced in clog construction and can significantly extend the life of your pair. If you believe your issue may be a manufacturing defect rather than wear and tear, contact us before pursuing repair, as it may be covered under our warranty.

Sanita clogs are not fully waterproof, but many styles feature water-resistant uppers that withstand splashes and light moisture. The level of water resistance varies by material — smooth and Cabrio leathers tend to repel water better than suede, oiled leather, and fabric uppers. To maintain water resistance over time, treat leather uppers periodically with a leather conditioner or water-repellent spray. See our Care Instructions page for guidance by material type.

Select Sanita styles feature a certified slip-resistant outsole tested to ASTM standards — the American Society for Testing and Materials benchmark for slip resistance on wet and oily surfaces. These styles are part of our Smart Step collection and are a strong choice for kitchens, healthcare environments, and other fast-paced workplaces where surface conditions are unpredictable. Filter by Certified Slip-Resistant on any collection page to see which styles qualify. Not all Sanita styles carry this certification, so if slip resistance is a priority, filtering for it is the most reliable way to shop.

A number of Sanita styles are available in wide and narrow fits, in addition to standard width. Wide-fit styles offer more volume across the instep and toe box — a meaningful difference for customers who have struggled with standard clogs that feel too snug across the foot. Narrow-fit styles sit closer to the foot for a more secure fit on narrower feet. To find your options, filter by "Wide Fit" or "Narrow Fit" on any collection page. If you're unsure which fit is right for you, our Find the Right Sanita guide can help.

Clogs are one of the oldest and most proven footwear designs for people who spend long hours on their feet. The firm, supportive base encourages a natural walking motion and helps distribute weight evenly with each step. The roomy toe box allows toes to splay naturally rather than compress, which makes a significant difference over the course of a long day. And unlike many soft-soled shoes that lose their shape over time, a well-made clog maintains its structure and support wear after wear.

Sanita clogs are handcrafted in Poland and carry the APMA Seal of Acceptance — an independent recognition from the American Podiatric Medical Association for footwear that supports healthy foot function. For a deeper look at what makes the clog design work, visit our Why Clogs page.

Yes — Sanita is available through a network of authorized retail locations. Use the Store Locator to find a retailer near you. Purchasing from an authorized retailer also ensures your pair is covered under the Sanita warranty.

Sanita does not offer price matching. Outlet pricing on discontinued or clearance styles is available at sanitadeals.com.

Sanita.com ships to the 48 contiguous United States and Washington D.C. via UPS Ground Saver, with final delivery handled by USPS. We are not able to ship to Alaska, Hawaii, or internationally at this time. Customers in Alaska and Hawaii can shop through authorized online retailers, including Zappos.com and Nordstrom.com  — use the "Online" tab in our Store Locator to find additional options. 

Shipping is $12.00 for a single pair and $16.00 for orders of two or more pairs within the continental United States. Shipping is free on orders over $200. All orders ship via UPS Ground Saver with final delivery by USPS.

Sanita.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Payment is processed securely at checkout using industry-standard encryption.

Sanita gift cards are digital — you'll receive an e-card by email immediately after purchase, which can be redeemed at checkout on sanita.com. To buy one, select your preferred value on the gift card product page, then complete checkout as usual. If you're buying for someone else, simply forward the email or print it out for them.

A few things to know: gift cards never expire and can only be redeemed on sanita.com. They have no cash value and cannot be exchanged for cash, used to purchase another gift card, or combined with a discount code.

Orders typically take up to 2 business days to process before shipping. Once your order ships, you'll receive a UPS tracking number by email — check your spam folder if you don't see it. You can use that tracking number to follow your package through to delivery. If you have questions about your order status at any point, contact us, and we'll look into it for you.

We process and ship orders as quickly as possible, which means we may not be able to make changes or cancellations once an order has been submitted. If you need to modify or cancel your order, contact us, and we'll do everything we can to accommodate your request before the order ships. If your order has already shipped, you can return or exchange it once it arrives using our self-service returns portal.

We accept returns and exchanges on unworn merchandise in its original packaging within 60 days of purchase. To get started, visit our self-service returns portal — you'll need your five-digit order number from your email receipt, along with the email address, phone number, or zip code associated with the order. From there, you'll get step-by-step instructions and a prepaid return label.

A few important things to keep in mind: please try your new Sanitas on a clean indoor surface before committing to them. Shoes that show signs of wear cannot be accepted for return or exchange. If your order arrived damaged, contact us within 7 days of delivery. Accessories, including socks and shoe care products, are not eligible for return or exchange.

Once your return arrives at our warehouse, please allow 3 to 5 business days for processing. We'll notify you by email once your return has been processed or your exchange has shipped. For refunds, allow an additional 5 to 7 business days after processing for the credit to appear on your original payment method.

Orders over $200 are also always free to return or exchange. We offer one free exchange per order. For orders under $200, a $10 handling fee applies only if you return your entire order with nothing kept — if you keep at least one item from the order, there is no fee. Prepaid return labels can be generated through our self-service returns portal.

Refunds are issued to the original payment method used at checkout. After your return is received and processed at our warehouse — which takes 3 to 5 business days — please allow an additional 5 to 7 business days for the credit to appear on your card. If you haven't seen your refund after that window, contact us and we'll follow up on your behalf.

No problem! We have a dedicated Gift Return option in our self-service returns portal. Follow the step-by-step instructions to return or exchange your pair. You won't need the original purchaser's account to get started. If you run into any issues, contact us and we'll help you through it.

Yes. Sanita.com uses industry-standard encryption and security protocols to protect your personal and payment information at every step of the checkout process. We do not store full credit card numbers, and your information is never sold or shared with third parties. If you have specific questions about how your data is handled, you can review our privacy policy or contact us directly.

Yes. Every pair of Sanita shoes is backed by a limited warranty against defects in manufacturing and craftsmanship for up to one year from the date of purchase. If your shoes develop a defect within that window, we'll work with you to make it right.

The warranty applies to the original purchaser only and requires proof of purchase. It covers manufacturing and craftsmanship defects — it does not cover normal wear and tear. Examples of wear and tear not covered include scuffs, scratches, creasing, peeling of the edging, leather darkening or fading, stains, insole compression, or damage resulting from improper care or cleaning.

If your shoes were purchased through sanita.com, contact us directly with your order information and photos of the issue. If your shoes were purchased through an authorized retail partner, the warranty is honored through that retailer.

Please note that the warranty does not apply to shoes purchased from unauthorized third-party resellers, including unauthorized sellers on Amazon or eBay, nor does it cover factory seconds. If you're unsure whether your retailer is authorized, use our Store Locator to verify.

Sanita's limited warranty covers manufacturing and craftsmanship defects for up to one year from the date of purchase, for the original buyer with proof of purchase. Normal wear and tear — including scuffs, creasing, insole compression, and leather darkening — is not covered. If you believe your issue is a manufacturing defect, contact us with your order information and photos of the issue.

The Sanita warranty applies only to purchases made through authorized retailers and sanita.com. Purchases from unauthorized third-party resellers, including unauthorized Amazon or eBay sellers, are not covered. To verify authorized retailers, visit the Store Locator or purchase directly from sanita.com.